Tuesday, May 08, 2012

Announcing LibreOffice Certification Program

The Document Foundation has announced a new program called LibreOffice Certification Program. There are two certifications offered by this program.

I will just take the original text from the website:

One is to certify organizations that are recognized partners or franchisees and the second is to certify competence in specific sector skills. A typical certification program is divided into levels (most use the bronze, silver, gold, platinum scale) and sets different conditions for the partners, based on their level (paying a yearly fee, and having one or several people trained on the product). In return, the partner gets a "certified" stamp, and has some advantages like a dedicated hotline for support and several demo products). The partner is "certified" for selling and supporting the product, and for providing added value.

For individuals certification, you might want to see this:

Certified Developer

Is able to hack LibreOffice code to develop new features or provide L3 Support to enterprise users, researching and developing solutions to new or unknown issues, designing and developing one or more courses of action, evaluating each of these courses in a test case environment, and implementing the best solution to the problem. Once the solution is verified, it is delivered to the customer and given back to the community. Certified Core Developers need to be present TDF members, and part of their certification is peer review by the Engineering Steering Committee.

Certified Migration Professional

Is able to coordinate the migration process from MS Office to LibreOffice, working with the customer to manage the change in all aspects (integration, development of macros and templates, training and support) in order to have a smooth transition.

Certified Professional Trainer

Is able to teach the use of LibreOffice at basic, intermediate or advanced level.

Certified L1 Support Professional

Is able to handle basic customer issues, gathering the customer’s information and determining the customer’s issue by analyzing the symptoms and figuring out the underlying problem. Technical support specialists in this group typically handle straightforward and simple problems like verifying the proper hardware and software set up, and assisting with application menus. In a corporate environment, the goal for this group is to handle 70%-80% of the user problems before finding it necessary to escalate the issue to L2 support.

Certified L2 Support Professional

Is able to assist L1 support personnel in solving basic technical problems and investigating elevated issues by seeking for known solutions related to these more complex issues. If a problem is new or a solution cannot be determined, is responsible for raising this issue to L3 support. Technical support specialists in this group typically handle complex functional problems. Within a migration project, is able to develop macros and/or templates reproducing those developed for MS Office, in order to offer to end users of the suite the same functionalities they were used to.